Refund policy

Last updated: April 3, 2026

Thank you for shopping with Velmiora. We want you to be completely satisfied with your purchase.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it
  • Unworn or unused, with tags
  • In its original packaging
  • You must provide a receipt or proof of purchase

To start a return, you can contact us at:
EricaElliott1613@hotmail.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at the email above.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

We do not accept returns on:

  • Sale items
  • Gift cards

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have
  2. Once the return is accepted, place a new order for the desired item

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible:

  • The item must be in the same condition as received
  • Unworn or unused, with tags
  • In original packaging
  • Proof of purchase is required

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund is approved.

If approved:

  • Refunds will be issued to your original payment method within 10 business days

Please note:

  • It may take additional time for your bank or credit card company to process and post the refund

If more than 15 business days have passed since your return was approved, please contact us at:
EricaElliott1613@hotmail.com